Customer satisfaction is our top priority, and we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you can return or exchange the item within 30 days of receipt as long as the item is returned in new, unused and resalable condition inside its original packaging.* If you make a return in line with this policy, we will refund the value of the returned goods back to you.
How to make a Return
- If you return is due to an incorrect item supplied, a faulty item or a damaged item, please contact us before you return the item to authorise the return. If you do not contact us we may not be able to refund the delivery charges.
- Please return your items by Royal Mail, Parcelforce or whichever delivery method you prefer. We recommend that you use a recorded delivery service so that you can track the successful delivery of your return.
- Please ensure the item is well packed to ensure that it arrives in perfect resalable condition, in its original packaging.
- If you are unsure how to return an item or would like us to arrange for the return item to be collected, please contact us.
If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 50% of the original selling price from the refund amount.
We will refund your original delivery charge and the delivery charges you incurred in returning the product back to us when a product is faulty, damaged or sent incorrectly, but not when a product is simply unwanted.*
*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.